Shipping policy

Shipping Policy

Thank you for shopping with PetZen.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.

Shipping

We currently ship to Portugal, the European Union, and the United Kingdom.

Delivery times vary depending on the supplier, warehouse location, destination country, customs processing, and the shipping carrier.

Estimated delivery times are provided at checkout whenever available. Please note that these estimates are not guaranteed.

Order Tracking

Tracking information will be sent by email once your order has been shipped, when available.

Delays

Occasionally, shipping may take longer than expected due to customs clearance, holidays, weather conditions, or other circumstances beyond our control.

Contact

If you have any questions about your order or shipping, please contact us at:

petzenforyou@gmail.com